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Contact our customer care team

By Email: Care@oclubstore.in

By Phone: +91 7386663120

Satisfaction is guaranteed on all oraimo Products. We want you to be thrilled, so if you're not satisfied with your purchase, simply return it within 7 days for a full refund. Once the returned item arrives back in oraimo’s warehouse, the refund process will begin.

Returns must include all accessories;
Items must include original packaging;
For non-quality related warranty claims, buyer is responsible for shipping costs;
For non-quality related warranty claims, oclubstore refunds the cost of the product itself;
For quality related warranty claims, oclubstore refunds the cost of the return shipping;
Returns may be rejected if items do not meet the above requirements.

1. Please contact oraimo customer support Care@oclubstore.in to initiate a return. State the reason for return and provide an invoice or screenshot to confirm the order number.
2. oraimo support will arrange a courier to pick up the return item door to door, and send you the courier note including the waybill number and the name of the courier via email.
3. Please prepare the item and print out the courier note in advance for the courier to pick up the items.
4. Please notify us by email when the item has been picked up by the courier.

Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

What to do in 2 steps:
Step 1
Try to troubleshoot the item by checking the manual we provide in the package. Often we can solve the problem for you without you needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory.

Step 2
Once you have confirmed the product is faulty after steps 1, you should contact us. Provide your order number and the product model and all the steps you have tried to remedy this issue. We will review your case to allow a return under warranty.

So if the product doesn't work, we'll help you send it back to our returns address.

If any product is faulty, you are protected under the oclubstore Warranty.
Assuming the product is still in warranty and was not physically damaged, you can return it to oclubstore and we will repair it.
All return cases are handled under our Replacement & Refund policy: please consult customer support first
Customers must pay the cost of shipping to return the products back to oclubstore. In the case of sending back repaired or replacement items, oclubstore pays the return shipping cost back to you.

India

Handing Time: 1-3 Working Days.
Fulfilled: Mon-Fri.

Delivery time: 2 - 5 Working Days.
Fulfilled: Mon-Fri.

Please take note of the following:
You'll receive your tracking number via email
All orders are sent by courier
Delivery services are door-to-door, no PO Boxes please.
You can also find more information on delivery and parcel collections on our Shipping & Returns page.

Shipping policy for the states below:
Andaman and Nicobar Islands, Arunachal Pradesh, Jammu and Kashmir, Manipur, Meghalaya, Mizoram, Nagaland, Sikkim, Tripura


FREE shipping for all orders above ₹699 Orders.
If the order price is less than ₹699, there will be an additional shipping fee:
Order price above ₹401 and below ₹698, you will pay ₹60 shipping fee;
Order price above ₹201 and below ₹400, you will pay ₹100 shipping fee;
Order price below ₹200, you will pay an additional ₹140 shipping fee.

Shipping policy for the states below:
Assam


FREE shipping for all orders above ₹998 Orders.
If the order price is less than ₹998, there will be an additional shipping fee:
Order price above ₹721 and below ₹997, you will pay ₹80 shipping fee;
Order price above ₹401 and below ₹720, you will pay ₹160 shipping fee;
Order price below ₹400, you will pay an additional ₹240 shipping fee.

Shipping policy for the states below:
Andhra Pradesh, Bihar, Chandigarh, Chhattisgarh, Dadra and Nagar Haveli, Delhi, Goa, Gujarat, Haryana, Himachal Pradesh, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Odisha, Puducherry, Punjab, Rajasthan, Tamil Nadu, Telangana, Uttar Pradesh, Uttarakhand, West Bengal


FREE shipping for all orders above ₹499 Orders.
If the order price is less than ₹499, there will be an additional shipping fee:
Order price above ₹361 and below ₹498, you will pay ₹40 shipping fee;
Order price above ₹201 and below ₹360, you will pay ₹80 shipping fee;
Order price below ₹200, you will pay an additional ₹120 shipping fee.

We will choose the carrier that we think works best for our customers. Most of our orders will be processed by the courier guy.

Any other questions? Contact us at care@.oclubstore.in

You have the option to cancel your order before it is dispatched from our warehouse.

Before the order is dispatched:
Cancel the order on the website and place the order again with the correct address;
Contact our customer care team to change the delivery address;
By Email: Care@oclubstore.in
By Phone: +91 7386663120

*Delivery address cannot be changed once the product has been dispatched from our warehouse.

Before the order is dispatched, cancel the order on the website and place the order again with the desired product colour.
*Product colour cannot be changed once the product has been dispatched from our warehouse.

Please contact customer support at:
Phone: +91 7386663120
Email: Care@oclubstore.in

Yes. We both accept COD and online-payment. But we segguest you to use online payment first that will make parcel delivery fast, and oclubstore offer 7-Day Money-Back Guarantee.

We both accept COD( Cash on Delivery) and online-payment. For online-payment, we primarily use CCAvenue to process secure online payments. Through CCAvenue, we accept MasterCard, VISA, Instant EFT and bank transfer.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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